Assistant Team Manager - First Contact (Adults) - Social Work qualf required

Assistant Team Manager – Adults Services

Newport City Council
£40 per hour
Hybrid working (2.5 days in the office)

An exciting opportunity has arisen for an experienced Assistant Team Manager (or strong Senior Social Worker ready to step up) to join the Adults First Contact Team at Newport City Council.

This is a fast-paced and rewarding service that delivers the Information, Advice and Assistance (IAA) function—acting as the front door to Adult Services. The team plays a crucial role in triaging safeguarding concerns and Public Protection Notifications (PPNs), ensuring timely and proportionate responses to individuals in need.

The Role:

• Supporting and overseeing Social Work Assistants within the First Contact function
• Triaging safeguarding referrals and PPNs with confidence and sound judgement
• Providing clear, strengths-based decision-making at the front door
• Undertaking some assessment work and urgent visits where required
• Offering guidance, oversight, and leadership within a busy duty environment

Flexibility:

For the right candidate, this role can initially be considered as a generic Social Worker post for 6–8 weeks, providing an excellent opportunity to step into the service and demonstrate capability before transitioning into the Assistant Team Manager responsibilities.

About You:

• Qualified Social Worker with Social Care Wales registration
• Strong experience within Adults Services, ideally including safeguarding
• Confident in decision-making within fast-paced front door / duty settings
• Experience supporting or mentoring staff is highly desirable
• Able to balance operational demand with quality practice

Why This Role?

• Competitive rate of £40 per hour
• Opportunity to step into a leadership role within a supportive team
• Flexible hybrid working model
• Chance to make an immediate impact at the front door of Adult Services

To apply for this role, you will need to hold -

• A minimum of 6 months experience of working in the UK as a registered social worker
• A relevant Social Work Qualification
• Registration with Social Care Wales / Social Work England
• Enhanced DBS, registered on the update service or be happy to apply for a DBS
• 3 Years of referencing
• Driving license with access to a car

Benefits of working for Hoop:

• 20 years’ experience of the Social Work market
• Your local agency based in Cardiff
• Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search
• PAYE and Umbrella payroll options available – you choose!
• Dedicated point of contact (support team to cover whilst on leave)
• Twice weekly payroll
• Actively supplying every Local Authority in South/West Wales and South West England
• Provides free training sessions (Contributes CPD)
• Refer a friend scheme available
• Birthday gifts 
• Wellbeing sessions

Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria.

Contact Sarah Leigh at Hoop Social Work in Cardiff today on 02922 400519 for an informal chat.