Compliance Officer / Senior Compliance Officer

Job title: Compliance Officer / Senior Compliance Officer (Hoop Social Work Division)
Team: Operations
Salary: £25k-£27k per annum + Benefits + 3% annual increment 
Reporting to: Kate Bowen (Business Manager, Hoop Social Work)
Working pattern: Cardiff / Hybrid (3 days office & 2 days WFH)
Hours: 37.5 per week (open to negotiate)

Our benefits:
• An Employee Ownership Trust (EOT) bonus scheme
• Flexible/hybrid working arrangements
• 25 days annual leave plus BH (inc Hoop day and birthday leave)
• Annual leave entitlement increases 1 day per years service, up to 30 days
• Unlimited annual leave purchase
• Enhanced sick pay
• Enhanced maternity / paternity leave
• Free volunteer day
• End of Year trip*
• MediCash benefits

The Compliance Assistant / Compliance Officer is responsible for ensuring that all temporary and 
permanent workers meet legal, regulatory, client, and company compliance requirements before 
commencing work and throughout their assignment or employment. The role involves managing 
pre-employment screening, maintaining accurate compliance records, coordinating checks and 
references, supporting audits, and ensuring ongoing workforce compliance.
The successful candidate will play a key role in supporting the Social Work division by ensuring 
candidates are compliant and ready for work, while maintaining excellent service levels to 
candidates, consultants, clients, and internal stakeholders. 

Key Responsibilities:

Candidate Compliance & Onboarding
• Request and manage all required candidate compliance documentation.
• First point of contact for all compliance queries for the division.
• Proactively follow up with candidates to ensure timely submission.
• Ensure satisfactory pre-employment checks are completed and held on file.
• Complete and monitor the "Ready for Work" process in line with divisional standards.
• Submit and monitor DBS (Disclosure and Barring Service) applications.
• Track DBS progress and proactively follow up outstanding checks.
• Request and monitor YOTI identity verification checks.
• Escalate any concerns or discrepancies identified during screening processes.

Document Verification & Compliance Monitoring
• Verify candidate documentation systematically and proactively on a regular basis.
• Ensure all compliance documentation is accurately recorded, coded, and stored within the 
CRM and associated systems.
• Manage document expiry dates through regular reporting and follow-up actions.
• Run pending audit and failed audit reports on neutral vendor and client systems to 
proactively maintain compliance standards.

Reference Management
• Manage reference requests and follow up with referees both over the phone and email.
• Coordinate with candidates to obtain alternative references where required.
• Ensure references meet company and client standards before candidate clearance.

Audits & Quality Assurance
• Manage external client audits for Social Work division.
• Ensure all documentation is readily available and compliant with audit requirements.
• Support internal audits and quality assurance activities.

Person Specification:

Essential Skills 
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to prioritise workload effectively and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to build positive relationships with candidates, clients, and colleagues.
• Confident and capable in the use of digital tools including Microsoft Office applications.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

Personal Attributes
• Resilient and tenacious with a proactive approach.
• Customer-focused with outstanding service standards.
• Professional, reliable, and trustworthy.
• Adaptable and able to perform effectively in a fast-paced environment.
• Committed to continuous learning and professional development.