Job title: Compliance Officer / Senior Compliance Officer (Hoop Social Work Division)
Team: Operations
Salary: £25k-£27k per annum + Benefits + 3% annual increment
Reporting to: Kate Bowen (Business Manager, Hoop Social Work)
Working pattern: Cardiff / Hybrid (3 days office & 2 days WFH)
Hours: 37.5 per week (open to negotiate)
Our benefits:
• An Employee Ownership Trust (EOT) bonus scheme
• Flexible/hybrid working arrangements
• 25 days annual leave plus BH (inc Hoop day and birthday leave)
• Annual leave entitlement increases 1 day per years service, up to 30 days
• Unlimited annual leave purchase
• Enhanced sick pay
• Enhanced maternity / paternity leave
• Free volunteer day
• End of Year trip*
• MediCash benefits
The Compliance Assistant / Compliance Officer is responsible for ensuring that all temporary and
permanent workers meet legal, regulatory, client, and company compliance requirements before
commencing work and throughout their assignment or employment. The role involves managing
pre-employment screening, maintaining accurate compliance records, coordinating checks and
references, supporting audits, and ensuring ongoing workforce compliance.
The successful candidate will play a key role in supporting the Social Work division by ensuring
candidates are compliant and ready for work, while maintaining excellent service levels to
candidates, consultants, clients, and internal stakeholders.
Key Responsibilities
Candidate Compliance & Onboarding
• Request and manage all required candidate compliance documentation.
• First point of contact for all compliance queries for the division.
• Proactively follow up with candidates to ensure timely submission.
• Ensure satisfactory pre-employment checks are completed and held on file.
• Complete and monitor the "Ready for Work" process in line with divisional standards.
• Submit and monitor DBS (Disclosure and Barring Service) applications.
• Track DBS progress and proactively follow up outstanding checks.
• Request and monitor YOTI identity verification checks.
• Escalate any concerns or discrepancies identified during screening processes.
Document Verification & Compliance Monitoring
• Verify candidate documentation systematically and proactively on a regular basis.
• Ensure all compliance documentation is accurately recorded, coded, and stored within the
CRM and associated systems.
• Manage document expiry dates through regular reporting and follow-up actions.
• Run pending audit and failed audit reports on neutral vendor and client systems to
proactively maintain compliance standards.
Reference Management
• Manage reference requests and follow up with referees both over the phone and email.
• Coordinate with candidates to obtain alternative references where required.
• Ensure references meet company and client standards before candidate clearance.
Audits & Quality Assurance
• Manage external client audits for Social Work division.
• Ensure all documentation is readily available and compliant with audit requirements.
• Support internal audits and quality assurance activities.
Person Specification
Essential Skills
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to prioritise workload effectively and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to build positive relationships with candidates, clients, and colleagues.
• Confident and capable in the use of digital tools including Microsoft Office applications.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
Personal Attributes
• Resilient and tenacious with a proactive approach.
• Customer-focused with outstanding service standards.
• Professional, reliable, and trustworthy.
• Adaptable and able to perform effectively in a fast-paced environment.
• Committed to continuous learning and professional development.
About Hoop
Hoop Recruitment is a Welsh based recruitment agency, which in 2024 transitioned to become 100%
employee-owned, becoming an Employee Ownership Trust (EOT).
Founded in 2016, our recruitment agency is on a mission to redefine the perception of recruitment.
At our core, we embody the values of empathy, integrity, drive, and expertise, which guide every
aspect of our work. Growth has been quick yet sustainable, and we have been identified as one of
the fastest growing companies in Wales in 2021, 2022 & 2023. We work with a curated selection of
public, private and third sector clients and hold a Gold REC accreditation. We are part of the Mental
Health at Work Commitment and hold the Disability Confident employer status level 1. We listen
more than we talk, we believe in quality not quantity.
At our heart, we are driven by integrity and empathy. We understand that effective recruitment is
not merely about identifying candidates with the right skills and qualifications; it's about finding
individuals who are a perfect fit for the role, both professionally and personally.
We prioritise listening over talking, and we take the time to understand not only your professional
aspirations but also your personal pressures. Our goal is to connect you with jobs that complement
your life rather than disrupt it because we believe that happiness at work is the key to a fulfilling life.
We’ll help find jobs that work with, not against, you. We believe that’s the key to happiness.
Our dedicated teams, led by industry leaders, are bolstered by a network of talented and well-
connected recruitment consultants. Each of us is unique, bringing our own perspective and expertise
to the table.
We’re all different, all our own people. And we’re all committed to making a positive difference to
the way people work and live.
