How to Be a 10/10 Client: What Social Workers Really Value

Whether you’re a local authority, charity, or voluntary organisation, becoming a “10/10 client” isn’t about flashy perks. It’s about creating an environment where social workers feel supported, heard, valued, and able to do their best work.

Here are 10 ways to make your organisation stand out — not just during the festive season, but all year round.

1. Flexible working options
Hybrid working, flexible hours, and realistic expectations show trust and understanding. Social workers value employers who recognise the emotional demands of the role and support a healthy work–life balance, which in turn improves resilience and retention.

2. A positive, supportive team culture
Strong teams make challenging work manageable. Candidates are drawn to organisations where collaboration, peer support, and shared responsibility are part of everyday practice, not just words on a policy.

3. Approachable, supportive managers
Managers set the tone. Social workers want leaders who are visible, accessible, and genuinely listen, offering regular supervision and practical support rather than simply managing performance.

4. Clear communication throughout
From recruitment through to day-to-day practice, clear and honest communication builds trust. Transparent expectations, regular updates, and consistency help candidates and staff feel respected and confident.

5. Accessible locations and practical perks
Details matter. Easy-to-reach offices, free or subsidised parking, and travel support can significantly reduce daily stress and often influence a candidate’s decision between similar roles.

6. Learning and development opportunities
Social workers want to grow. Access to training, CPD, and clear progression pathways shows investment in long-term careers, not just short-term staffing needs.

7. Recognition and meaningful feedback
Feeling valued is essential. Regular recognition, constructive feedback, and celebrating successes — both big and small — boost morale and help staff feel seen and appreciated.

8. Fair and consistent processes
Fairness builds confidence. Clear, consistent processes around workloads, progression, and performance help create a stable, trustworthy working environment.

9. A wellbeing-focused environment
Wellbeing isn’t optional in social work. Managing caseloads, encouraging boundaries, and providing mental health support show a genuine commitment to sustainable practice.

10. An inclusive and welcoming culture
Inclusive workplaces attract stronger teams. Valuing diversity, challenging inequality, and creating safe, respectful environments benefits both staff and the communities they serve.

🎄 Make your roles irresistible this holiday season — happy candidates = happy teams!